For the second year in a row, Continental Airlines has the most satisfied customers among domestic carriers, according to the latest J.D. Power and Associates 2007 North America Airline Satisfaction Study.
It finished 24 points ahead of Delta, its nearest rival, for customer satisfaction among traditional network carriers in North America. It is the second consecutive year that Continental has won the award. link
Among low-cost carriers, JetBlue won top honors, as it did in 2006 and 2005. link
Business and leisure flyers evaluated the airlines in seven areas: Reservations, check-in, boarding/ deplaning/ baggage, aircraft, flight crew, in-flight services, and costs/ fees.
Agree? Disagree? Who is your top choice among domestic airlines? Why?