The missing ingredient in (most?) word-of-mouth

The missing ingredient in (most?) word-of-mouth

In yesterday’s post, I mentioned Andy Sernovitz of MarketingProfs and his list of ingredients found in good word-of-mouth marketing. Then I asked you to figure out what was missing from my list. (Note: It’s on Andy’s list, but I purposely omitted it to make a point.)

The missing link is the same thing that causes a lot of products, services, blogs, and companies to crash and burn. With it, you’ve got a shot at success. Without it, you’re doomed. What is the missing ingredient?

It’s what makes something — anything — exciting, buzzworthy, viral. It’s simple, once you think of it. Ready?

It’s having a fantastic product (or service). Then adding some features that make it remarkable. (“Remarkable”= “worthy of remark” = word of mouth!)

Sure, it’s obvious and elementary. But look around at many businesses today, especially some online businesses and Web applications. You’ve got to wonder, what is so special about this? What were these people thinking? Who did they think was going to use (buy) this?

Online or off, I believe the biggest problem most small businesses have is cultivating their uniqueness. Your Unique Selling Proposition, to use the old marketing textbook phrase. It’s really tough to distinguish yourself from competitors when everyone is offering essentially the same product or service.

Finding and promoting what’s different and fantastic about you — that’s the essence of all marketing. Once you find (or add) that, copywriting and promotion becomes easy.

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