Monthly Archives: August 2005

Had a sunny outdoor lunch today overlooking the Portland (Maine) harbor, chatting with a fascinating fellow: an entrepreneur, web site designer, and absolutely superb communicator. Rich Brooks owns flyte new media in Portland’s Old Port and is an active and excellent blogger. He not only writes his own blog but he was invited to be […]

Money. It’s right up there with sex as one of the Things That Aren’t Nice to Talk About, according to the Christian Science Monitor. The greatest generation tries to share the wealth but the kids won’t listen: “A study released last week finds a vast communication gap between baby boomers and their parents and relatives […]

One final thought about the recent Dell customer service fiasco, below. Recently I edited what I think will be an important business book. Written by Phil Verghis, a client and friend, the book teaches organizations how to provide top-notch service and support for their customers around the world. I think all of us — customers […]

Customer service is another one of those things that can be vastly improved with better communications. Not just communicating clearly with your customer, but communicating with co-workers to make sure the customer is being well served. As the old saying goes, the customer may not always be right, but s/he’s always the one with the […]

Word of mouth is a powerful way to spread the good word (and the not-so-good ones) about your company– or a company like Dell. The newest and most powerful ways for word of mouth to spread are via blogs. They’re going mainstream fast, as Rick Segal points out below. Millions of eyes and ears are […]

You and your business communicate with more than words, of course. The color(s) in your logo, brochure, business cards and web site all send strong messages about who you are, what you do, and how well you do it. According to Darrell Zahorsky at About.com, in North America, here are the messages certain colors communicate: […]