Brief recap: An Amazon customer’s purchases were shipped, but lost en route by the Post Office. Amazon not only replaced the packages, but upgraded the shipping to one day delivery so it would arrive in time for Christmas. Via The Consumerist

Sure, Amazon still has a few faults, and may screw up now and then. But this is the kind of “above-and-beyond” service that cements loyalty among its customers.

What about your company? Are you doing anything (everything?) to make sure your customers are delighted — even when the problem originated outside your company and was beyond your control?

What could you start doing that you’re not?