How Kellogg's came to dominate the cereal market

Thinking of cutting back on your marketing during these tough economic times? It’s a natural reaction. After all, money is tight. But look back at history, as the New Yorker’s always-interesting James Surowiecki did this week, and you discover an amazing secret: when everyone else is disappearing off consumers’ radar, you can take over an […]

Hourly rates or flat fees?

I don’t believe in charging hourly rates for my work. First of all, real value can’t be measured in hours – only in quality and results. Paying hourly rates for creative work is upside-down and counterproductive. Sometimes they’re even a ripoff for the client. Suppose you needed heart surgery. Would you shop around for the […]

Upgrade your emails in three easy steps

Sometimes we forget that it’s OUR job to write letters, emails and business communications so they’re clear and understandable. It’s not the poor reader’s job to try and puzzle out what we meant. That way, my friend, lies heartbreak (and possibly Chapter 11). Author and blogger David Silverman offers some good advice on how to […]

Four magic words that will transform your marketing

“I can help you.” Simple, isn’t it? Your prospective customers don’t need more information. Chances are, they’re drowning in information. And they sure don’t want a sales pitch. What they really want is advice. Guidance. Expert help from someone they know and trust. Someone who has demonstrated that s/he understands their problem or need, and […]

Twitter update: They like me, they really like me!

Despite a LOT of initial skepticism, I have been tweeting for exactly one week now, squeezing it in between my client work — and trying to resist the temptation to do it ALL the time. It’s really fun! Here’s an update. I have attracted 65 followers in those seven days. That’s amazing to me, since […]