Ignore customers? Game over, Sony

“Pride, politics, and an overabundance of technology can blind you to the simple truth of what consumers want.” Thus reads the obituary — er, article about Sony’s Ken Kutaragi in Business 2.0. Kutaragi, the onetime genius behind Sony’s videogame consoles, will step down as head of the company’s games division, no doubt to be shuttled […]

Why your customers aren't paying attention

Let me guess. You’re probably doing a couple of other things while you’re reading this, right? Uh, hello? Are you listening? Marketing’s first and biggest challenge is getting the attention of potential customers. These days that job is harder than ever, because people are paying less attention than ever. They’re doing other things– consuming other […]