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Maine Creative Services – Page 10 – Affordable web design and SEO copywriting for small business

Ignore customer's attitudes. Change their behavior.

Changing customer attitudes is a difficult and expensive proposition under the best of circumstances, and this ain’t them,” says ad agency president Sharon Krinsky in a delightfully snarky blog called The Ad Contrarian. For the time being, she says ignore your ad agency’s brand babble and focus on giving your customer a practical reason to try you now.

Shopping

In difficult economic times like these, she says, your marketing should focus on trying to change customer behavior, not their attitudes.

“Contrary to what most people think, behavior is easier to change than attitudes. It is easier to convince you to eat a Big Mac than convince you that a Big Mac is a good thing to eat. It is easier to convince you to go to Las Vegas than to convince you that going to Las Vegas is a smart thing to do.”

How can you woo them your way? With a good deal, a special offer, a service enhancement, innovation or new benefit. As always, focus on differentiating your product, service or company in a meaningful way.

Photo by ralphbijker

World’s Shortest, Easiest Business Plan

With corporations hemorrhaging jobs, it’s no surprise that interest in self-employment is skyrocketing. For me, personally, a pink slip was just the motivation I needed to get off my ass and finally start a business of my own.

All you newly unemployed are finally realizing the ugly truth: that having 100% of your income coming from one single source is NOT job security. Not when your employer can fire you at any time, for any reason. Or no reason at all.

So, if you’re considering starting a little (or big) business of your own, welcome! C’mon in, the water’s fine. It can be a bit of a shock to think you’re out there all on your own, but you’re really not. You’ll find plenty of company, and plenty of help if you want it. The small-business world is a lot friendlier and less competitive than cubicle land. More profitable, too, if you do it right.

There are tons of awesome resources at your fingertips. Like Escape from Cubicle Nation, which makes you think. And IttyBiz, which makes you laugh. (Naomi’s outrageous potty mouth is not for everyone, but I think she’s hilarious. So there. You’ve been warned.)

Here’s my modest contribution to your once and future Self-Employment Success. I call it the World’s Shortest, Easiest Business Plan. Just answer a few simple (ha!) questions and you’re on your way. Ready?

  • What do you plan to do? (Product or service)
  • Who do you plan to do it for? (Target customer)
  • Who else is doing it? How well are they doing? (Competitive analysis)
  • How are you different, better, unique? (Your unique selling proposition)
  • What will customers get from doing business with you? (Benefits)
  • How will you spread the word and let prospective customers know you’re around? (Marketing plan)
  • How much money will you need to get rolling? Where will you get it?

One final bit of advice. Do NOT wait till everything’s perfect to start. Things are never perfect. And if they are, trust me, they won’t stay that way. So get your product or service into “good enough” shape, and start looking for customers. Worry about making it perfect later. Preferably after a few clients are giving you money.

Bon voyage!

Photo by Powi

Amazon's amazing customer service

When it comes to customer service, everyone talks a good game. But Amazon delivered — even when the Post office didn’t.

Brief recap: An Amazon customer’s purchases were shipped, but lost en route by the Post Office. Amazon not only replaced the packages, but upgraded the shipping to one day delivery so it would arrive in time for Christmas. Via The Consumerist

Sure, Amazon still has a few faults, and may screw up now and then. But this is the kind of “above-and-beyond” service that cements loyalty among its customers.

What about your company? Are you doing anything (everything?) to make sure your customers are delighted — even when the problem originated outside your company and was beyond your control?

What could you start doing that you’re not?

Clash of the Branding Titans

iPhoneIn this corner… Apple’s iPhone. High-status. Prestige. Pricey.

And in this corner… Wal-Mart. Low price leader. Low status. Place to buy commodities and cheap bargains.

If the gossip is true and Apple starts selling iPhones in Wal-Mart stores, possibly (but not likely) for $99, what happens next?

What happens when these two powerful brands meet? Will Apple lift Wal-Mart’s image, or will Wal-Mart drag down Apple’s? Will the super-hip fling their iPhones away in disgust and start shopping for a Blackberry instead?

Stay tuned. Somebody’s brand is gonna get dented — or polished.

What do you think? Will uber-marketer Steve Jobs manage to turn what seems to be a frog into a handsome (and lucrative) prince? Or is he heading for the ditch? Share your thoughts in the comments.

Hubris trips BLEEPING Blagojevich

It had to happen. Illinois’ vacant Senate seat is now up for bid on eBay — just as it was in Gov. Rod Blagojevich’s office.

Of course, the bleeping bigmouth may be too bleeping busy to handle the transaction himself. As one of the funnier auction listings warns, “Please be advised I will be away from my office for a while (maybe long term)…”

So far I haven’t heard any commentator use the best word to describe this pol’s behavior: “hubris.” In ancient Greek tragedy, hubris was the hero’s “fatal flaw,” the thing that trips him up and brings about his inevitable downfall. Hubris is exactly the kind of pride and cocky arrogance that the governor displayed in his wiretapped conversations.* Was he delusional? He certainly seemed to believe he just couldn’t get caught. He practically taunted the feds to bust him.

That’s hubris, baby. And as the musical “All that Jazz” put it, that’s Chicago politics, too!

*Speaking of which, how long till the tapes of his wiretapped conversations go up for bid on eBay?

— UPDATE: I’ve been trumped by the wordsmiths at NPR. They described the Illinois governor using both “hubris” and “chutzpah,” thus adding alliteration (the repetition of the “hoo” sounds at the start of each word. (FYI, the “ch” in “chutzpah” is pronounced like an “h”). I stand humbled by their cleverness… (damn them).

Writing is easy. Unless, of course, someone has to read it.

An Australian study has found that txtngs fstr till sum1 trys 2 rd it. Um, I think they mean that using abbreviations and shorthand makes it much faster to write text messages — but twice as long for the poor recipient to read and understand them.

Writing can be a lot of fun. That’s why texting and Twitter and blogs are so popular. Everyone feels a natural human urge to communicate. It’s especially easy and fun when you’re just messing around, if it doesn’t really matter whether anyone actually reads and understands what you’re trying to say. In other words, writing is fun when results don’t matter.

But when something important is on the line, when your writing has to explain, entertain or persuade, when it has to deliver a return on your investment of time and money, writing is a lot harder. That’s why clients pay thousands of dollars for a good sales letter (or its online equivalent, a landing page). If the sales message is well-written and persuasive, the client stands to make many times that amount.

“Easy writing means hard reading,” said Samuel Johnson. In other words, getting and holding the attention of an overworked, multi-tasking, distracted reader is a wee bit tougher than knocking out another quick tweet. Trying to persuade someone to actually do what you want them to do? Now you’re into some really tough terrain.

Don’t believe me? Try writing a note that will convince your kids to go to bed on time when you’re not home. Try explaining to a co-worker how to perform a semi-complex process. Try convincing someone to vote for you, or why they should buy from you rather than your competitor. Then see how easy writing is.

Believe me, I’m not trying to discourage anyone from writing. Quite the opposite. The problem is, good writing fools us. It seduces us all. Good writing makes it look easy. How many times have you thought as you’re reading a book, article or ad, “That’s the perfect way to express it. But it’s so obvious. How else could you possibly say it?”

What most people don’t realize is how long the writer might have sweated and struggled to get it to that point. How many drafts and revisions she might have written and rejected before the work evolved to that “so perfect it’s obvious” status.

Next time someone tells you it’s easy and fun to write, ask to read something they’ve written. See how easy and fun it is to read.