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Maine Creative Services – Page 15 – Affordable web design and SEO copywriting for small business

Direct mail marketing: Hot or not?

If you’re hot for blogging and viral marketing — or any other narrow marketing channel — it’s easy to forget that many of the traditional methods are still thriving. It’s the old Nobody I know is still doing THAT mindset. Understandable, but often inaccurate.

Take Direct Mail marketing: postcards, sales letters, catalogs, magalogs, etc. Sure, it may be old fashioned, intrusive and environmentally uncool. It’s also thriving. No, make that BOOMING, according to a new study published in DM News, the industry trade journal.

As copywriter Bob Bly noted on his blog:

“If social media and other forms of electronic two-way communication are making traditional “dead tree” media obsolete, why hasn’t direct mail — perhaps the most intrusive of the paper-based marketing media — disappeared?

“According to the Winterberry Group, total U.S. direct mail spending in 2007 was $58.4 billion, an increase of 18.2% over the $49.4 billion spent in 2004.”

Since DM’s mantra is “test, test, test,” it’s safe to assume that the only reason that kind of loot is being spent is because it sells.

So why the perception that direct mail is dead and gone? Answer: Because so much of it is poorly done. Ugly design, lousy copywriting, wrong mailing list, etc. Like most things in life, DM is easy to do badly, and hard to do well.

Out, damned Couric

Talk about mis-cast. Katie Couric was never right for the CBS Evening News. Miss Perky was a big success in the morning, on the Today show. But her brand was all wrong for an evening newscast. She was too soft for hard news.

[Aside: Dan Rather was all wrong, too, imho. Too edgy and twitchy for an anchor. But he was awesome getting in Nixon’s face at news conferences. A news anchor used to require an authoritative, avuncular presence. That’s why “Uncle” Walter Cronkite was so perfect in the ’60s and ’70s. Of course, those halcyon television days are long gone, with the Internet (and the Daily Show) now the primary news source for people like me. And the most important qualification for a news anchor today is blonde hair, long legs and short skirts. ]

But I digress.

As I mentioned yesterday, I’m seeking revenge on Time Magazine for passing over me for their Top 25 blogs. So far I haven’t been able to sink my fangs into Time. But I HAVE nudged Katie Couric closer to the ledge, sparked a blow up at Howard Stern’s show, and gotten Michael Johns kicked off of America Idol.

Yeah, that was all me, folks. Heh heh.

Time — consider yourself warned.

Uh, hey, Time Magazine? Over here…

How the heck did Time mag miss this one in their list of Top 25 blogs? (No, I didn’t forget a link — I’m talking about the blog you’re reading!)

I mean, really, what has the Huffington Post or Lifehacker got that I don’t got? Besides worthwhile content, I mean. Which is sooo overrated.

You honestly think TechCrunch and Boing Boing are better than my crummy rag? I suppose you also think Godiva dark chocolate tastes better than Reese’s Peanut Butter Cups, too. God, there’s just no accounting for taste.

Obviously, there’s some hanky-panky going on. I mean, I was assured I had a lock on Time’s stupid list. I mean, hell —  they cashed the damn check.

Heads will roll for this. I guarantee it. Stay tuned.

Two secrets that make your message seem personal

To make your writing seem personal, write like a person, for cryin’ out loud.

That goes for most corporate communications as well as speeches and presentations, as Dick Cavett pointed out in a recent NY Times blog post. The former talk show host was referring to political candidates’ speeches, but the same principles hold true for effective copywriting and business writing.

First, contractions are OK except under the most formal circumstances. Cavett’s suggestion:

“Change all “I wills” and “I shalls” from the speech to “I’ll’; Also, “I haves” and “I ams” to “I’ve” and “I’m,” etc. You’d be surprised how much this cuts down on the oratory tone.”

Cavett’s second tip is the secret of all effective writing, speaking — even radio personalities.

“Tip #2. Pretend you are speaking to one person. One single person. Because that’s what everybody is. No one watching or sitting in the audience is an “all of you” or an “everyone” or a “those of you” or a “Hi, everybody,” and no one is a “ladies and gentlemen.” You, out there, are a “you.” So, speaker, think of yourself as being viewed by only two eyes. (Presumably on the same person.) The most magical word you can use, short of a person’s name, is “you.”

Hey, you — got that?

Seth: Write like a blogger (but not this blogger!)

Write like a bloggerSeth says write like a blogger. Good advice.

The two biggies on Seth’s list that hit home for me were:

#3: Drip, drip, drip. Bloggers don’t have to say everything at once. We can add a new idea every day, piling on a thesis over time.

#9: Say it. Don’t hide, don’t embellish.

I’m always making the mistake of expanding and reworking and polishing my posts to make them as complete and “stand-alone” as possible. Must be the ex-journalist in me. As a result, a single post can take me an hour, or two or three. Not necessary. And who’s got the time?

As a result of all this pseudo-perfectionism, I don’t manage to post very often. Seth has something to say about that, too:

#8: Show up. Not writing is not a useful way of expressing your ideas. Waiting for perfect is a lousy strategy.

(Slapping myself in the face) Thanks for the reminder, Seth.

PS: Success (sort of)! I managed to write, edit and upload this post (with a photo, no less!) in about 20 minutes. Is that good? It is for me!

Photo by lapideo

New Zillow service protects borrowers' privacy

Let’s face it, none of us like dishing out our personal information online, especially to a company we don’t know or haven’t done business with before. It can result in all sorts of unpleasantness, including spammy emails.

Zillow, the real estate valuation website, is launching a service that I think is simply brilliant. Mortgage Marketplace lets borrowers get quotes anonymously, and at the same time provides free leads for lenders. Can you say “win-win?”

“Borrowers fill out detailed loan request forms but do not provide any personally identifiable information… The borrowers get e-mail alerts and can choose which quote and lender they want. Zillow vets the lenders so only reputable ones can offer quotes… The quotes must… disclose all fees and Zillow estimates the taxes, insurance, and monthly payments, making comparison shopping easier.” CNet

Wow! As a marketing consultant, I’m always trying to dig out my client’s Unique Selling Proposition. But this — this is a no-brainer!

I predict privacy will become an even more urgent problem in the months and years ahead. (Can you say TJX and Hannaford?) Savvy companies like Zillow will proactively offer ways to protect their customers’ privacy while still providing value-added services.

Marketing in a recession

I’m not saying this roller-coaster economy is a recession, mind you — although Bernanke now seems willing to consider it a possibility.

Clamping downh on spending?Faced with hard times like these, what does a small business do about its marketing? How do you continue to attract customers and clients now, when it’s most important?

Marketing gurus say, “Keep smiling.” Ad agencies say, “Keep spending.”

Forbes points out that “for some marketers in specific situations, it might actually be good advice to increase their budget during a downturn… Categories for whom bad times spell boom times. Outplacement firms and debt consolidators come immediately to mind. True discounters are also well positioned to prosper.” The article, written by two market strategists, adds:

“If the downturn spurs consumers to become more avid “nesters” who seek more and better entertainment alternatives at home, then categories from consumer electronics to video rentals to popcorn might benefit.”

What’s your plan? What are your strategies for holding on — or prospering — during the current business cycle? Are you cutting your advertising/ marketing spending? Boosting it? Changing strategies? Are you slashing prices? Adding value?

Let the rest of us know in the comments.

Photo by Susan Noble Smith